Privacy Policy

Information we may collect

To operate an online casino website safely and provide our services, we may collect and use different types of information. The information handled will depend on how you interact with Slotastic Casino, the services you use and the choices you make. Some information is provided by you, while other information may be collected automatically when you use the website.

Account and identity information

When you register or manage an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of your communications with us. We may also handle information needed to confirm that an account belongs to the person using it. If verification is required, this can include identity documents, images, proof of address or other information relevant to confirming identity and eligibility.

Payment and transaction information

We may keep records of deposits, withdrawals, wagers, winnings, account balances, payment methods and related transaction details. Payment information may be processed through payment providers, and we may receive information needed to confirm a transaction without necessarily holding every detail of a payment card. We may also record failed, reversed, disputed or unusual transactions so that accounts and payments can be reviewed.

Technical and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device details, language settings, approximate location, pages visited, session activity and referring website. We may also collect information about how you interact with features, messages and services. This helps us operate the website, understand performance and identify activity that may present a security or fraud risk.

How we use information

We use information for purposes connected with providing, securing and improving the services. We try to limit use to what is reasonably necessary for the relevant purpose and to handle information in a way that is consistent with this Privacy Policy.

• To create, maintain and administer your account, including processing account requests and keeping your settings up to date.
• To provide casino features, process bets and manage deposits, withdrawals, balances and other transactions.
• To verify identity, age, account ownership and relevant account information.
• To carry out security, anti-fraud, anti-money-laundering and responsible account checks where applicable.
• To communicate with you about your account, transactions, service updates, security matters and support requests.
• To investigate complaints, resolve disputes, detect misuse and enforce applicable terms and site rules.
• To meet legal, regulatory, court, tax, accounting and other obligations that apply to the services.
• To monitor, test, maintain and improve website performance, functionality, security and user experience.
• To send marketing communications where permitted and where you have provided the required permission, or where another lawful basis applies.

You can usually choose whether to receive promotional messages. Service messages about account security, important changes, transactions or the operation of the services may still be sent when they are necessary, even if you have opted out of marketing.

Sharing information

Information may be shared with service providers that help operate the website, verify accounts, process payments, provide technology, deliver communications, monitor security, support customers or maintain records. These providers should only receive information needed for their role and are expected to handle it securely. Information may also be disclosed where necessary to comply with a legal request, protect users or the website, investigate suspected fraud or other unlawful activity, or protect our rights and those of others. We do not use this policy to promise that every disclosure can be listed in advance, because the relevant recipients may depend on the service you use and the circumstances.

Cookies, security and retention

Cookies and similar technologies

Slotastic Casino may use cookies and similar technologies to keep the website working, remember preferences, support login and account functions, understand website usage, improve performance and help protect against suspicious activity. Some cookies may be placed by service providers that support website functions. Cookies can be temporary, lasting only for a session, or remain on a device for longer so that preferences can be recognised on a later visit.

You can manage, block or delete cookies through the settings of your browser or device. If you disable certain cookies, parts of the website may not work correctly, and account or security features may be affected. Browser settings can also allow you to receive a notice before cookies are stored. Your choices may need to be repeated if you use a different browser, device or profile.

Security

We use reasonable technical, organisational and administrative measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and staff or provider safeguards. No website, device, network or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you believe your account or information has been compromised.

Keeping information

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical, legal and operational requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute. We may need to confirm your identity before responding, and a request may be limited or refused where we are required or permitted to keep information, where disclosure could affect another person, or where responding would create a security, legal or fraud risk.

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal data where there is no continuing need or lawful reason to retain it. Some records may need to be retained after an account is closed.
• Marketing consent: withdraw your consent to marketing communications at any time. You may also use an unsubscribe option included in a promotional message where one is available.

To exercise these rights or ask a privacy question, email support@slotasticcasino.click. Please explain what you are requesting and include enough information for us to understand and locate the relevant account or records. Do not send unnecessary sensitive information in an email. We may ask for additional details to verify your identity before providing information or making a change.

We will review privacy requests and respond within a reasonable period, taking account of the nature and complexity of the request. If more information is needed, we may contact you using the details associated with your account. If you disagree with how a request has been handled, you can contact us again with further information so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated when our services, technology, information practices or legal responsibilities change. The latest version will be made available on the website. We encourage you to review this page from time to time. Where a change is important, we may provide additional notice through the website, your account or another suitable communication channel.