Responsible Gaming

Gambling should remain entertainment

Online casino games are based on chance, and outcomes cannot be predicted or guaranteed. Previous results do not influence future results, and a winning session does not mean that another win is due. You should only gamble with money you can afford to lose after your essential costs and commitments have been covered.

Gambling is not a reliable source of income. Do not use it to pay bills, repay debts, replace employment income or improve your financial position. Never borrow money, use money intended for household expenses or sell possessions in order to gamble. Chasing losses by continuing to play or increasing stakes can make financial and personal difficulties worse.

Responsible gambling involves making decisions when you are calm and able to consider the consequences. Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or other substances, or trying to distract yourself from a personal problem. If the activity no longer feels like a choice, stop playing and seek independent support.

Signs that gambling may be becoming harmful

• Spending more time or money gambling than you planned.
• Trying to win back money you have lost.
• Hiding gambling activity or being dishonest about spending.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Missing work, study, family commitments or social activities because of gambling.
• Borrowing money, using credit or selling items to continue playing.
• Feeling guilty, anxious or distressed after gambling, but returning to play anyway.
• Gambling to escape loneliness, stress, depression or other difficult feelings.

Plan your play before you begin

A simple plan can help you keep gambling within boundaries. Decide in advance how much money and time you are prepared to spend. Treat these amounts as entertainment costs, not as funds that should be recovered. Once your planned amount or time has been reached, stop, even if you are winning or believe a win may be close.

Practical ways to stay in control

1. Set a gambling budget that does not affect rent, mortgage payments, utilities, food, education, savings or other essential commitments.
2. Set a session time limit and use a timer or reminder so that play does not continue unnoticed.
3. Keep gambling separate from everyday spending and review your account activity regularly.
4. Do not increase your stake to recover a loss or continue because you have been winning.
5. Take regular breaks and include other activities in your routine.
6. Avoid gambling on credit or with money borrowed from another person.
7. Discuss your limits with someone you trust if you find it difficult to follow them alone.
8. Stop immediately if gambling causes conflict, financial pressure or distress.

It can also help to keep a record of deposits, wagers and withdrawals. Looking at the overall amount spent over a longer period may give you a clearer picture than focusing on individual wins or losses. Remember that a game may continue to be available after you reach your personal limit; availability is not a reason to keep playing.

Account controls and time away

Depending on the features available for your account, you may be able to use controls that support safer play. These can include deposit limits, loss or wagering limits, session reminders, reality checks, account activity information, temporary breaks and self-exclusion. Read the conditions for any control carefully, including when it takes effect, how long it applies and whether it can be changed.

Using limits effectively

Choose limits before you deposit or play and set them at an amount you can genuinely afford. A limit should not be treated as a target or an amount that you must use. If a control is available through your account, consider starting with a conservative setting and reviewing your behaviour over time. A request to reduce gambling may take effect differently from a request to increase a limit, so check the information provided before making a change.

Taking a break or self-excluding

If you feel that you need to stop, use the available time-out or self-exclusion process rather than relying only on willpower. A temporary break may be suitable when you want time away from gambling. Self-exclusion is a stronger step intended for people who want to prevent themselves from accessing gambling services for a chosen period or longer. Follow the instructions shown in your account or contact the relevant support team through the website to request assistance.

During a self-exclusion period, do not create another account, use another person's account or ask someone else to gamble on your behalf. These actions can undermine the purpose of the break and may breach the applicable account terms. If you believe you may have a gambling problem, consider using blocking software, removing saved payment methods and asking a trusted person to help you manage access to money and gambling accounts.

Account access and age

Gambling is only for people who are legally permitted to gamble in their location and who meet the applicable minimum age requirement. Do not allow children or other unauthorised people to use your account. Keep your login details private, use device security features and log out when you finish. If you share a device, take additional care to prevent access to gambling websites and payment information.

Getting help and protecting your wellbeing

If gambling is affecting your finances, relationships, work, study or mental health, help is available. Speaking with a qualified counsellor, financial counsellor, doctor or mental health professional can provide practical support without judgement. You can also speak with a trusted family member or friend and ask them to help you maintain limits, review spending or take a break.

Australian players can look for gambling support services available in their state or territory, including services that provide confidential counselling, financial guidance and information for family members. National health and community services may also be able to direct you to appropriate support. If you are in immediate danger, feel unable to keep yourself safe or are experiencing a mental health emergency, contact emergency services or an urgent crisis service in your area.

If you are concerned about someone else

Gambling harm can affect partners, family members, friends and colleagues as well as the person gambling. Choose a calm time to raise your concerns, describe the behaviour you have noticed and avoid blame or threats. Encourage the person to seek professional support, but remember that you cannot control another person's gambling. Protect your own finances by keeping accounts, cards and passwords secure, and obtain independent advice before taking responsibility for another person's debts.

How Slotastic Casino can assist

If you have concerns about your gambling, use the responsible gaming or account support options made available on the Slotastic Casino website. Ask about the account controls, breaks or self-exclusion options that may apply to your account. Provide clear information about what you need, and keep a record of any request you make. Slotastic Casino may ask for information needed to protect your account and apply the relevant process.

Responsible gambling is a shared responsibility, but you remain in control of whether, when and how you play. The safest option for anyone who cannot gamble without harm is not to gamble. Take concerns seriously, act early and seek independent help whenever gambling is no longer enjoyable, affordable or voluntary.